HORUS ....HELP

[Kiya]

I've been trying to print off some photos today with new HP Glossy paper 200 g/m....its coming out such a mess

& soaking in ink but when I tried it with Matte paper & plain paper it is perfect.

I've checked everything with the printer so Horus what could it be ??....Help

[Horus]

Mmm, difficult one to solve at a distance, so lets look at a few things:
1. I am assuming that your printer is suitable for printing photographs? ie. it includes the word 'photo' somewhere in it's name.

2. If so, then in your printer programme you should have some options to choose the type of paper the printer is using, have you set this correctly? It is usually found in the printer setup part before you actually start printing, often there are lots of tabs you can click to choose orientation, paper sizes, and other things to do with printing.

3. You should have the option of choosing either a Glossy or a Matt paper, if you do not choose the correct photo paper then the ink will run.

Some questions:
What make of printer?
What make of photographic paper?
Does a normal (plain paper) print appear clear and the correct colours?

[Kiya]

Horus I'm so sorry for putting you to all this bother, your not going to believe this, I'm such a fool, all it was

was me putting the paper in the wrong way up in the tray, other than that everything is good

Thanks again for helping

[Horus]

Well we all do something silly some times, at least you are all sorted out now

[Kiya]

Horus, Can you give me any idea why my mouse keeps freezing the only way I get it to work again is when I reboot my computer

I was just online 5 mins and it froze this morning, I've now changed it to a USB port at front of computer, I wait to see how long it last there.

[Horus]

Kiya, are you using Windows 10?
It is most likely a driver problem of some kind or it could be a flat battery if it is battery powered
what sort of mouse is it?

[Kiya]

It is a mikomi optical, I've had it for ages, its been ok so far since putting it in USB at front and since my first post above.

I'm still using Windows 7.

Another thing how can I view full page in "print preview" I only get top right hand corner?

Sorry for being a pest.

[Horus]

It does seem to be a problem with the mouse driver, you could try shutting down your PC and replacing the plug into your old PC outlet and see if it behaves any better when you re-boot.

There are lots of settings you can change in the print preview menu, are you trying to print text or an image? It may be that you are viewing at over 100% or that you have just a small section selected for printing, look to see if you have an option to 'fit to screen' or 'scale to paper size' or some other option that is saying you want to see all of the print, maybe it says print at 100% or something similar in your options

[Kiya]

Ok I'll give all that a go ...Thanks

[Kiya]

The mouse is working ok at the moment in the front USB, I was getting full view in "print preview" not sure

how I did it though but have to pay attention more what I was clicking on.

Thanks again Horus

[Horus]

There are usually lots of options especially on a colour printer that can do photos, so you have to go through all the drop down menus to know how it fully works, it is worth just clicking through them and seeing all the options that you have.